vk99 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how vk99 ("vk99", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your", "Player") who access or use the vk99 website at https://vk99.bid and all associated services, features, and content (collectively, the "Platform").

By registering an account on the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, you must not register an account and must cease using the Platform immediately.

This Policy is incorporated by reference into the vk99 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

02 Data We Collect

vk99 collects personal data that you provide directly to us, data generated by your use of the Platform, and data received from third-party service providers. The categories of data we collect are summarised in the table below:

2.1 Data You Provide Voluntarily

When you create a vk99 account, you voluntarily provide us with identity and contact data. When you make a deposit or withdrawal, you provide financial data. When you contact our support team, you provide communications data. You are not obligated to provide this data; however, without it, we cannot create an account for you or provide the services described on the Platform.

2.2 Data We Collect Automatically

When you access the Platform, our servers automatically log certain technical information about your connection and device. This includes your IP address (which may be used to infer your approximate geographic location), device identifiers, browser configuration, and details of your interactions with Platform pages and features. This data is used for security, performance monitoring, fraud detection, and aggregate analytics purposes.

2.3 Data From Third Parties

vk99 may receive personal data about you from third-party service providers, including KYC verification partners (who confirm the authenticity of identity documents), payment processors (who confirm transaction outcomes), and fraud prevention services (who provide risk scoring based on transaction patterns). Data received from third parties is handled in accordance with this Policy.

03 How We Use Your Data

vk99 uses the personal data we collect for the following purposes:

• Account creation and management: To register your vk99 account, verify your identity, maintain your account profile, and provide you with access to Platform features.
• Service delivery: To process deposits and withdrawals, settle bets and game outcomes, credit bonuses, and provide the full range of casino and sports betting services available on the Platform.
• KYC and compliance: To verify your identity and age in compliance with our anti-money laundering (AML) and know-your-customer (KYC) obligations, and to retain records required by applicable regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeover, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Customer support: To respond to your support queries, resolve complaints, and communicate with you about your account status, verification requirements, or transaction issues.
• Responsible gaming: To monitor gambling patterns and identify indicators of problem gambling, and to enforce any deposit limits, loss limits, session limits, or self-exclusion periods you have set or that vk99 has applied to your account.
• Platform improvement: To analyse aggregate usage patterns, diagnose technical issues, test new features, and improve the overall performance and design of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about vk99 by email or SMS, where you have not opted out of receiving such communications. You may opt out at any time by contacting support.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our legal rights and obligations.

vk99 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review.

04 Legal Basis for Processing

vk99 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and vk99 — specifically, to create your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including KYC/AML obligations and data retention rules.
• Legitimate interests: Processing is necessary for vk99's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided that these interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain cookie-based tracking, processing is based on your consent. You may withdraw consent at any time by contacting our support team, without affecting the lawfulness of processing carried out prior to withdrawal.

05 Cookies & Tracking Technologies

vk99 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.

5.1 Types of Cookies We Use

• Strictly necessary cookies: These are required for the Platform to function. They enable session management (keeping you logged in), security token validation, and core feature operation. These cookies cannot be disabled.
• Analytics cookies: These help us understand how visitors interact with the Platform by collecting aggregated, anonymised data about page views, session duration, traffic sources, and feature usage. This data is used solely to improve Platform performance.
• Preference cookies: These remember settings you have applied (such as language preferences or responsible gaming configurations) so you do not have to re-enter them each visit.
• Marketing cookies: These may be used to deliver content and promotional offers relevant to your interests. They are only set with your consent and can be disabled by contacting our support team.

5.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your account and using key Platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

06 Data Sharing & Disclosure

vk99 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We share your data only in the following circumstances and only to the extent necessary for each purpose:

• KYC and identity verification partners: We share identity and document data with certified third-party KYC service providers to verify your age and identity as required by our compliance obligations. These providers are contractually bound to process your data only for verification purposes.
• Payment processors: We share transaction data with payment processing partners (including bKash, Nagad, Rocket, Upay, and card network operators) to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies.
• Fraud prevention services: We may share technical and behavioural data with fraud detection service providers who help us identify and prevent fraudulent activity on the Platform.
• Game studio providers: When you play a casino game (e.g., a slot from Pragmatic Play or a live dealer game from Evolution Gaming), your session data (such as bet amounts and game state) is shared with the relevant game studio to the extent required to operate the game. Game studios do not receive your full personal profile.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law, where necessary to protect the rights or safety of vk99 or its users, or where necessary to investigate suspected fraud or illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of vk99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy policy applicable to your data going forward.

07 Data Retention

vk99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations.

• Active account data: Retained for the lifetime of your account and for a minimum of five years following account closure, in accordance with standard AML record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Copies of identity and address documents are retained for a minimum of five years from the date of account closure or the date on which a business relationship with you was last in force.
• Support communications: Email and chat records relating to your support interactions are retained for three years from the date of the interaction.
• Marketing data: If you have opted out of marketing communications, we retain a record of your opt-out preference for an indefinite period to ensure that preference is honoured.
• Technical and analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it does not identify individual users.

When personal data is no longer required, it is securely deleted or anonymised in accordance with industry best practices.

08 Your Rights

As a user of the vk99 Platform, you have the following rights with respect to your personal data:

• Right of access: You have the right to request a copy of the personal data vk99 holds about you, along with information about how that data is used and with whom it is shared.
• Right to rectification: If any of the personal data vk99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly from your account settings; for other corrections, contact our support team.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal obligations to retain certain data (for example, AML record-keeping requirements may require us to retain transaction and identity data for a defined period even after account closure).
• Right to restrict processing: You have the right to request that vk99 restrict the processing of your data in certain circumstances, for example while a correction request is being verified.
• Right to data portability: You have the right to receive a copy of the personal data you provided to vk99 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on vk99's legitimate interests. vk99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before withdrawal.

To exercise any of the above rights, please contact vk99 support at [email protected]. We will respond to all verified requests within 30 calendar days. We may ask you to verify your identity before processing a data rights request to ensure that we do not disclose or modify data belonging to another person.

09 Children & Minors

The vk99 Platform is strictly intended for adults aged 18 years and above. vk99 does not knowingly collect personal data from individuals under the age of 18. If you are under 18 years of age, you must not register an account or use any feature of the Platform.

If vk99 discovers or is notified that personal data has been collected from a user who is under 18 years of age, the account will be immediately suspended, all funds held in the account will be withheld pending investigation, and the data will be deleted (subject to any overriding legal obligation to retain it). The matter may be referred to the relevant authorities.

If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to vk99, please contact us immediately at [email protected]. We take such reports seriously and will investigate promptly.

10 Security Measures

vk99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and the vk99 Platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, payment details, and personal information from interception in transit.
• Access controls: Access to personal data stored on vk99 systems is restricted to authorised personnel who require that access in order to perform their job functions. Access rights are regularly reviewed and revoked when no longer necessary.
• Encrypted data storage: Sensitive data fields (including passwords and financial reference numbers) are stored in encrypted or hashed form. Plaintext passwords are never stored.
• Regular security audits: vk99 conducts periodic internal security reviews and works with qualified security professionals to identify and remediate vulnerabilities.
• Fraud monitoring: Automated systems monitor transaction patterns and account behaviour in real time to detect unusual activity that may indicate fraud, account takeover, or money laundering.
• Incident response: In the event of a data security incident that poses a material risk to your rights and freedoms, vk99 will notify affected users without undue delay and take all reasonable steps to contain the incident and minimise harm.

While vk99 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. vk99 cannot guarantee absolute security. You also have a role to play in keeping your data safe — specifically, by choosing a strong, unique password for your vk99 account and never sharing your login credentials with any third party.

11 Third-Party Links

The vk99 Platform may contain references to third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) and payment service providers (such as bKash, Nagad, Rocket, and Upay). While these names appear on our Platform in the context of game catalogues and payment method descriptions, vk99 does not control those third parties' websites, applications, or data practices.

When you interact with a third-party payment provider or access a game hosted by a third-party game studio, you may be subject to that party's own privacy policy and terms of service. vk99 is not responsible for the content, privacy practices, or security of any third-party platform. We encourage you to review the privacy policies of any third-party service you use in connection with the vk99 Platform.

12 Policy Amendments

vk99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email and/or by displaying a prominent notice on the Platform before the changes take effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform after any amendment to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any change, you must cease using the Platform and may request account closure by contacting vk99 support.

We encourage you to review this Policy periodically to stay informed about how vk99 is protecting your personal data. Where required by applicable law, we will seek fresh consent before applying material changes to data processing activities based on consent.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the vk99 support team using the details below. Our team is available 24 hours a day, 7 days a week, and can assist you in both English and Bengali.

When contacting us about a data rights request, please include your registered username or email address and clearly state which right you wish to exercise. We will acknowledge all requests within 3 business days and aim to resolve them fully within 30 calendar days.