At vk99, protecting your personal data is a core responsibility. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data.
Our Commitments
We take a principled, transparent approach to data handling. The six commitments below summarise what you can expect from vk99 regarding your personal information.
All data transmitted between your device and vk99 servers is protected by industry-standard SSL/TLS encryption. Your credentials, payment details, and personal information are secured in transit at all times.
vk99 will never sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Your information is used only to deliver and improve the services you signed up for.
You have the right to access, correct, or request deletion of the personal data vk99 holds about you. Submit a request at any time by contacting our support team. We will respond within 30 days of receiving your request.
Personal data is stored on access-controlled, encrypted servers. Access is restricted to authorised personnel on a strict need-to-know basis. Regular security audits are conducted to maintain the integrity of stored data.
vk99 collects only the minimum personal data necessary to provide our services, comply with legal obligations, and prevent fraud. We do not collect data for speculative future purposes or beyond what is described in this policy.
You may opt out of marketing communications from vk99 at any time by contacting our support team. Transactional and account-related communications (such as deposit confirmations and KYC notices) will continue regardless of marketing preferences.
This Privacy Policy ("Policy") describes how vk99 ("vk99", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your", "Player") who access or use the vk99 website at https://vk99.bid and all associated services, features, and content (collectively, the "Platform").
By registering an account on the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, you must not register an account and must cease using the Platform immediately.
This Policy is incorporated by reference into the vk99 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.
Note: This Policy applies to all users of the vk99 Platform, regardless of the device, browser, or method used to access it. It covers data collected online only — it does not apply to information collected through offline channels.
vk99 collects personal data that you provide directly to us, data generated by your use of the Platform, and data received from third-party service providers. The categories of data we collect are summarised in the table below:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Provided by you during registration or KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Provided by you during registration or account update |
| Financial Data | bKash / Nagad / Rocket / Upay account references, Visa / Mastercard last 4 digits, deposit and withdrawal history | Provided by you during payment processing |
| Technical Data | IP address, device type, operating system, browser type and version, session duration, page views | Collected automatically via server logs and analytics tools |
| Behavioural Data | Games played, bet amounts, win/loss history, preferred game categories, session frequency | Collected automatically as you use the Platform |
| Communications Data | Support chat transcripts, emails sent to vk99, feedback submissions | Collected when you contact vk99 support or submit feedback |
| KYC Document Data | Scanned copies or photographs of identity documents and proof-of-address documents | Submitted by you during the KYC verification process |
When you create a vk99 account, you voluntarily provide us with identity and contact data. When you make a deposit or withdrawal, you provide financial data. When you contact our support team, you provide communications data. You are not obligated to provide this data; however, without it, we cannot create an account for you or provide the services described on the Platform.
When you access the Platform, our servers automatically log certain technical information about your connection and device. This includes your IP address (which may be used to infer your approximate geographic location), device identifiers, browser configuration, and details of your interactions with Platform pages and features. This data is used for security, performance monitoring, fraud detection, and aggregate analytics purposes.
vk99 may receive personal data about you from third-party service providers, including KYC verification partners (who confirm the authenticity of identity documents), payment processors (who confirm transaction outcomes), and fraud prevention services (who provide risk scoring based on transaction patterns). Data received from third parties is handled in accordance with this Policy.
vk99 uses the personal data we collect for the following purposes:
vk99 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review.
vk99 processes your personal data on one or more of the following legal grounds:
vk99 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.
You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your account and using key Platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Important: vk99 does not use cookies or tracking technologies to collect sensitive personal data such as financial credentials, passwords, or identity document information. Such data is transmitted exclusively over encrypted HTTPS connections.
vk99 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We share your data only in the following circumstances and only to the extent necessary for each purpose:
vk99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations.
When personal data is no longer required, it is securely deleted or anonymised in accordance with industry best practices.
As a user of the vk99 Platform, you have the following rights with respect to your personal data:
To exercise any of the above rights, please contact vk99 support at [email protected]. We will respond to all verified requests within 30 calendar days. We may ask you to verify your identity before processing a data rights request to ensure that we do not disclose or modify data belonging to another person.
How to Submit a Request: Email [email protected] with the subject line "Data Rights Request", your registered username or email address, and a clear description of the right you wish to exercise. Our team will acknowledge your request within 3 business days.
The vk99 Platform is strictly intended for adults aged 18 years and above. vk99 does not knowingly collect personal data from individuals under the age of 18. If you are under 18 years of age, you must not register an account or use any feature of the Platform.
If vk99 discovers or is notified that personal data has been collected from a user who is under 18 years of age, the account will be immediately suspended, all funds held in the account will be withheld pending investigation, and the data will be deleted (subject to any overriding legal obligation to retain it). The matter may be referred to the relevant authorities.
If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to vk99, please contact us immediately at [email protected]. We take such reports seriously and will investigate promptly.
18+ Only: vk99 enforces strict age verification procedures at registration and during the KYC process. Gambling is for adults only. If you believe you have a problem with gambling, please visit our /responsible-gaming page for guidance and support tools.
vk99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
While vk99 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. vk99 cannot guarantee absolute security. You also have a role to play in keeping your data safe — specifically, by choosing a strong, unique password for your vk99 account and never sharing your login credentials with any third party.
The vk99 Platform may contain references to third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) and payment service providers (such as bKash, Nagad, Rocket, and Upay). While these names appear on our Platform in the context of game catalogues and payment method descriptions, vk99 does not control those third parties' websites, applications, or data practices.
When you interact with a third-party payment provider or access a game hosted by a third-party game studio, you may be subject to that party's own privacy policy and terms of service. vk99 is not responsible for the content, privacy practices, or security of any third-party platform. We encourage you to review the privacy policies of any third-party service you use in connection with the vk99 Platform.
vk99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email and/or by displaying a prominent notice on the Platform before the changes take effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the Platform after any amendment to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any change, you must cease using the Platform and may request account closure by contacting vk99 support.
We encourage you to review this Policy periodically to stay informed about how vk99 is protecting your personal data. Where required by applicable law, we will seek fresh consent before applying material changes to data processing activities based on consent.
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the vk99 support team using the details below. Our team is available 24 hours a day, 7 days a week, and can assist you in both English and Bengali.
Data Enquiries & Support Email:
Support Hours: 24/7, including public holidays (Bangladesh Standard Time, UTC+6)
When contacting us about a data rights request, please include your registered username or email address and clearly state which right you wish to exercise. We will acknowledge all requests within 3 business days and aim to resolve them fully within 30 calendar days.
Now that you have reviewed our Privacy Policy, explore our full game library or visit our FAQ if you have any further questions about how your data is handled.
18+ only. Gambling involves financial risk. Play responsibly. Full Terms apply.